Frequently asked questions

Everything to know before you go

Prices, booking, airport pick-up, luggage, tours: answers to the questions our travellers ask most.

Booking and prices

Is the price per person or per vehicle?

Per vehicle. The price depends on the number of passengers and the distance, and it is set before departure: no meter.

How much is a transfer from Marrakech airport?

A private transfer from Marrakech-Menara airport to the medina costs €15 per vehicle by day (€20 at night, 11 pm to 6 am), for 1 to 7 passengers with their luggage. Allow €20 to €25 for Gueliz, Hivernage or the Palmeraie. The price is fixed and confirmed in advance.

How much do day trips and tours cost?

Per vehicle (Mercedes Vito): Imlil and the High Atlas €100, Agafay at sunset €100, Ourika Valley €120, Essaouira €200. Merzouga desert 3 days €450, 4 days €550. Private tours: €150 per day, i.e. €1,050 for 7 days.

How does payment work?

For an airport transfer, you pay on arrival, in cash, in euros or dirhams, with no deposit. For other journeys, payment terms are confirmed with the price.

How far ahead should we book?

For a day trip, a few days ahead is usually enough. For the desert and busy months (March to May, October, December), allow 1 to 2 weeks.

Can I cancel my booking?

Yes. For multi-day and desert tours, cancellation is free up to 3 days before departure.

On the day

How will I recognise my driver at the airport?

They wait for you right at the exit with a sign bearing your name. The day before, they send you the car’s colour and plate, and their number, on WhatsApp.

What happens if my flight is delayed?

Your driver tracks your flight and adjusts their arrival time. The first 50 minutes of waiting are free.

My riad is in the medina: how does that work?

Cars can’t enter the medina lanes. Your driver calls the riad and a porter comes to meet you and carry your luggage.

When should we leave for the airport?

We pick you up 3 hours before your flight.

Do you do night transfers?

Yes, 24 hours a day, 7 days a week. From 11 pm to 6 am, the night rate applies.

Vehicles and luggage

Which vehicles do you use?

A black Mercedes Vito for 7 passengers, with facing VIP seats and a large boot for 6 to 8 suitcases, and a Kia Sorento for 4 passengers and 3 large suitcases.

How much luggage can we bring?

Plan on one large suitcase and one carry-on per traveller. The Vito easily fits up to 7 people packed like this; for 8, you need a second vehicle.

Are pets allowed?

Only if we have agreed to it in writing before the trip.

Day trips and tours

What time do day trips leave?

Usually around 7 am, but you choose. There is no fixed return time: we bring you back to where we started.

Can we do two places in one day?

Yes: the Ourika Valley in the morning and Agafay at sunset, for example, combine very well.

Which trip for a first visit or with children?

For a first visit, the Ourika Valley. With children, the Ourika Valley or Essaouira.

Can a tour be tailored?

Yes, from 3 to 10 days, starting in Marrakech, Casablanca, Fez or Tangier and ending wherever your flight leaves. After our first exchange, we need about 30 minutes to send you the detailed itinerary and price.

What if we change our minds on the road?

Adding a stop along the way doesn’t change the price. If a change adds a lot of kilometres, we give you the new price before we set off.

Where does the driver sleep?

Their room and meals are included in the price. You book your hotels and camps, or we book them for you if you prefer.

Can we have a guide?

Yes, we find you a licensed guide in the language of your choice.

What if it snows or a road is closed?

We suggest another road, another trip or a new date.

Can’t find your answer?

Write to us: we usually reply within 30 minutes, 24/7.

Any questions? Message us